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Warranties

Advanced Machinery Warranties

Our warranties are provided with one purpose in mind: to let you know without a doubt that your Advanced Machinery purchase will provide value to you for a long time to come. If you compare our warranties to those of any other supplier, we think you'll find that Advanced Machinery offers the best protection, period. Although our lawyers insist that we use certain language and make certain exceptions, the fact is that if you have a legitimate problem anytime, we want to help, and we usually can. Why wouldn't we? Our reputation is the only thing that keeps us in business! Enjoy Advanced Machinery products knowing that they not only perform exceptionally well, but will continue to do so for a long, long time!

Advanced Machinery Standard Product Warranty
(applies to all products unless stated otherwise):

We will repair or replace, at our option, to the original purchasor, any new part or component which, upon return and inspection, proves to be defective in materials or workmanship for the specified warranty period from the original date of purchase from Advanced Machinery. This warranty does not cover damage caused by normal wear and tear, accidents, or Acts of God, and cannot be honored if the equipment has been modified from its original state or operated in disregard of the instructions provided by Advanced Machinery and/or the manufacturer. Our liability in all cases is limited to the repair/replacement of any defective part. Electric components such as motors and switches and electronic parts such as variable speed controls carry a one-year manufacturer's warranty.


Product Warranties:

HEGNER Precision Scroll Saws:
7-year Commercial Use Manufacturer's Limited Warranty against defects in material or workmanship except as stipulated above.
All Other HEGNER Products: 2-year manufacturer's warranty against defects in materials or workmanship.
APOLLO Sprayers: prorated factory warranty covering a period of 24 months from the date of purchase.
PLANO & NOBEX Products: 2-year manufacturer's warranty against defects in materials or workmanship
RALI Products: 2-year manufacturer's warranty against defects in materials or workmanship
z-Vise Products: Lifetime warranty (to the original purchasor) against defects in materials or workmanship except plastic and wear parts as long as the parts are being produced. Please note: We do not provide warranty service for ZYLISS products purchased from a different supplier.
All other branded products and accessories, and all unbranded products: Factory warranty as stated with each product.


Additional Warranties from Advanced Machinery:

Advanced Machinery 5-year Value Guarantee on Hegner Scroll Saws:
Within five years of the date of purchase, you may return your saw to us and receive a credit of 50% of the price you paid for the saw toward the purchase of a same size or larger model at the then-current regular catalog price.


30-day Return Privilege and Satisfaction Guarantee:
Applies to all orders from this web site. The refund amount is equal to your merchandise cost (the amount you paid less our actual shipping costs), and you must return the merchandise in its original packaging and condition at your expense.
Important:
Before returning merchandise valued over $100,
email
us for a return authorization or call 800-727-6553. Items valued over $100 and returned without authorization are subject to a 20% restocking charge. PLEASE NOTE: This Satisfaction Guarantee does not apply to items returned in other than original condition or showing signs of use, or returns outside the 30-day return period, in which case refunds will be subject to an adjustment of up to 50% of purchase price.


30-day Best Price Guarantee:
If you find a lower price, including shipping and taxes, for any product ordered from this website within thirty days, just send us a copy of the offer and we will refund the difference.



Claims

Claims may be made by returning the defective part(s), freight prepaid, to:
Advanced Machinery
2 McCullough Drive - Unit 1
New Castle DE 19720


You must include a copy of the original purchase receipt
clearly showing the customer information, seller information, items warranted and purchase date. Be sure to provide a return shipping address and a daytime phone number.


Upon verification and inspection, the repaired part or an equivalent replacement will be returned to sender, freight prepaid, for limited term warranties. A nominal delivery charge (currently $9.95 per item) applies to lifetime warranty shipments. No reimbursements will be made for repairs by customers or third parties, or any other unauthorized repair or modification. Note that any unauthorized repair or modification may invalidate your warranty for any thereby affected parts.


Advanced Machinery warranties are termed a limited warranties to satisfy the requirements of federal legislation. Each warranty gives you specific legal rights, and you may also have other rights which vary in each state or province.


Every attempt is made to keep the information in this bulletin up to date: however, all information contained herein is subject to change at any time with or without notice.