If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at email@example.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer may be responsible for paying the return shipping costs of the item(s) in your order.
All returns are subject to a 20% restocking fee, except in cases where the item is defective or was delivered in error.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use they will not be accepted and no refund will be given.
Purchases made from Advanced Machinery through Amazon or eBay must be returned through those sites and the same policy applies.
If you decide you want to return your order, please email us at firstname.lastname@example.org with your order number and we will assist you.
Orders cancelled prior to shipment will be refunded in full less the non-refundable 3% payment processing fee charged to us by the credit card processor (Shopify or PayPal).
Please email us for any warranty claims at email@example.com.
- Advanced Machinery
- 2 McCullough Drive, Suite 1
- New Castle DE 19720
In order to receive a refund or warranty service you must include a copy of the original purchase receipt clearly showing the customer information, seller information, and purchase date. Be sure to provide a return shipping address and a daytime phone number.